Customer care

Customer care

Our customers come first which is why we always want to know how they feel about Greggs.

We're proud to serve a million customers a day in our 1,671 shops. Our customers show great loyalty to Greggs because we offer them delicious, fresh bakery food, great value and friendly service. We recognise that customer satisfaction is fundamental to the success of our business, therefore we place great emphasis on ensuring that our customers are served in welcoming shops, where personal service sets us apart from many of our competitors.

We're constantly reviewing our product range to ensure that bakery quality, taste and outstanding value for money is at the heart of what we offer. Only by providing customers with truly enjoyable products, that satisfy a wide range of tastes and lifestyles, will we continue to grow. We actively seek our customers views through an ongoing research programme designed to ensure that we understand and are responsive to their changing needs.

Our customer contact team is available to answer any queries our customers may have about our products, service and shops. Customers can contact us by telephone, e-mail or in any of our shops.

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