FAQs

General

Where is my nearest Greggs?

To locate your nearest Greggs please visit our customer site.

How can I find out more about the Greggs Foundation?

Find out more about the Greggs Foundation

How do I get in touch with the customer care team?

We’re available Monday – Friday from 9.00am to 5.00pm. Email us at getintouch@greggs.co.uk or call us on 0808 1473447. You can also write to us at Greggs PLC, Fernwood House, Clayton Road, Jesmond, Newcastle Upon Tyne, NE2 1TL. We’ll aim to get back to you within 10 working days.

I’d love to work for Greggs. Do you have any vacancies?

All of our retail vacancies (including Saturday and Part-Time vacancies) are held at www.greggsfamily.co.uk. Please apply using this website.

There are no Greggs in my area. Will you be opening one soon?

We want to be where our customers want us, so let us know and we’ll see if we can open near you - email getintouch@greggs.co.uk

Can I get a Greggs franchise?

We currently have a partnership with, Moto Hospitality to open around 30 Greggs sites within the MOTO estate. We have no plans to offer one off franchise shops but are interested in entering into partnerships with companies that can offer us the opportunity to take the Greggs Brand into locations where we cannot open company run shops. These locations may include travel hubs, universities and healthcare locations.

Business Related

What's happening with Greggs and NAAFI?

Our first trial site at Guttersloh has been a great success for both Greggs and NAAFI. Greggs has put a number of roll out proposals to NAAFI to extend the offer to as many bases as possible and are waiting for confirmation of the route to be taken.

Why do you have different prices regionally?

It is very common for retailers to have regional prices. This is because the costs of running a business can vary across different parts of the country and in certain locations, for example rent costs. We always keep our prices as low as possible for our customers.

I’ve noticed that prices have increased recently. Why?

We’ve reluctantly changed the price of some of our food with very minor increases on certain products, due to the significant increase in some ingredients costs since the start of the year, as well as significant increases in fuel and energy costs. We’ll always try to keep our prices at great value for you, so instead of increasing the price of all our range, we’ve only changed the price of certain products. We still believe that even with these minor increases, our food offers fantastic quality at great value.

Have your pasties changed in weight?

We haven’t altered the size of any of our savouries in the last year. Some minor changes were made in 2011 to help us make improvements in nutritional content by removing fat, salt, etc.

When are you coming to Northern Ireland?

We have identified that there’s still a strong opportunity for more shops in England, Scotland and Wales, which can be supplied by our existing regional bakeries, so our priority at the moment is to deliver this expansion plan. We are however looking at how we could take Greggs outside GB.

Topical Issues

Are you part of the Workfare scheme?

Greggs does not participate in any mandatory government scheme, however, we also do not criticise the schemes available. We do offer a 4 week work experience programme. This programme is entirely voluntary and is not restricted to young job centre plus candidates, but open to a number of disadvantaged groups of people whom we work with and have contact with. We ensure that where possible paid roles are offered upon completion by placing people in areas of the business where vacancies are likely to exist.  Our programme offers work placements to people who may struggle to succeed through normal application routes without the benefit of work experience. 

Is your chicken Halal?

In common with much of the food industry we use a range of suppliers, some of whom provide chicken in compliance with the HFA but cannot be labelled as halal because we do not provide separation in either our shops or our bakeries.  All of our poultry complies with our animal welfare standards, which ensures that the rearing and slaughtering of the birds is consistent with humane standards and includes pre–stunning.  We ensure that these standards are maintained through a combination of internal and independent audit.

My sausage roll wasn’t kept hot. Why?

We sell savouries which are freshly baked in our shop ovens then put on the shelf to cool. We don’t keep our savouries in a heated environment, or use heat retaining packaging, or market them as hot, as they are simply freshly baked throughout the day then left to cool. As bakers we believe that baking our savouries fresh each day gives customers the best quality savoury. If the sausage rolls and pasties were kept hot after they had been baked, then they would be subject to VAT and the customer would have to be charged a higher price, in the same way that we charge VAT on our hot sandwiches which are kept in a heated cabinet and are subject to VAT.

Do you use sustainable Palm Oil?

We have already converted 100% of our liquid palm oil needs to CSPO and we require all our suppliers of palm oil to be members of the Roundtable on Sustainable Palm Oil (RSPO). We are actively working to substantially increase the proportion of CSPO we use and plan to have 65% of our Palm Oil sourced from sustainable plantations by the end of 2013, and 100% by the end of 2015.

Certified Sustainable Palm Oil (CSPO) is palm oil that has been grown on a plantation that was not deforested and converted to plantation after 2005, and that has been well managed with good environmental, social and economic standards.

What happens to your left over food?

As bakers we want our customers to have the freshest food possible, so we don’t carry over into the next day our sandwiches, savouries and some of our confectionery. We try to make sure there is enough food available for our customers right up until closing time, whilst at the same time we don’t bake too many savouries or make up too many sandwiches later in the day, to keep the amount of unsold food as low as possible. Where food that we can’t carry over is not sold, we have different arrangements across our shops:

  • A number of our shops have partnerships with local charities such as hostels and homeless shelters who collect our unsold food at the end of each day.
  • We have a partnership with an organisation called FareShare who collect unsold food sent from our shops back to our bakeries and distribute it on our behalf to disadvantaged people.
  • Where the technology is available, we send unsold food for “anaerobic digestion”, which is a new technology that converts food into an energy supply. This is something we are pursuing increasingly.
  • Some of our unsold food is sent for composting.
  • Almost all our unsold food is diverted AWAY from landfill.

We would very much welcome any registered charities to get in touch with us should they have a need for our surplus food and if they are able to collect it direct from their nearest Greggs shop, please email us at getintouch@greggs.co.uk.