Where is my nearest Greggs?
You can find your nearest Greggs using the dedicated shop finder tool on our customer site.
How can I find out more about the Greggs Foundation?
You can find out more about the Greggs Foundation here.
How do I get in touch with the Customer care team?
We’re available Monday - Friday from 9.00am to 5.00pm.
Email us at email@example.com or call us on 0191 212 7624.
You can also write to us at Greggs plc, Greggs House, Quorum Business Park, Newcastle upon Tyne, NE12 8BU and we’ll aim to get back to you within ten working days.
Do you have any job vacancies?
Take a look at www.greggsfamily.co.uk for all of our latest vacancies.
There are no Greggs in my area. Will you be opening one soon?
We want to be where our customers want us, so get in touch to let us know and we’ll see if we can open one near you. Drop us an email: firstname.lastname@example.org.
Can I get a Greggs Franchise?
We are working in partnership with a number of operators at the moment to test the Greggs franchise model in a number of different trading environments. We have no plans to offer one off franchise stores, and all franchise stores will be in closed trading environments, where we would be unable to open company operated stores. These locations may include travel hubs, universities and colleges.
Where can I see Nutritional and Allergen information?
Nutritional and allergen information is available, by recipe, in all of our shops.
Due to the way that we make, bake and transport all of our food we can’t guarantee that any cross contamination hasn’t occurred. Although every effort is made to try and prevent this from happening. There is an advice notice in every shop to explain this.
You can read our Nutritional and Allergen information here.
As some recipes vary by region, our nutritional information can differ from shop to shop. This means that the nutritional leaflet in our shops only contains information for recipes that represent the majority of our shops.
However, you can get nutritional and allergen information for any product from any shop – just contact the Customer Care Team we’ll be able to tell you straight away.
Why do you have different prices regionally?
It is very common for retailers to have regional prices. This is because the costs of running a business can vary across different parts of the country and in certain locations, for example rent costs. We always keep our prices as low as possible for our customers.
Why do I have to pay more to eat in?
We have to charge VAT if you wish to ‘eat in’ which we then pass over to HMRC. We also charge a little extra in our café shops as we provide additional services. We’ll always let you know by showing both the eat in and takeaway prices on our shelf tickets.
Why wasn’t my sausage roll hot?
We sell savouries which are freshly baked in our shop ovens then put on the shelf to cool. We don’t keep our savouries in a heated environment, or use heat retaining packaging, or market them as hot, as they are simply freshly baked throughout the day then left to cool. As bakers we believe that baking our savouries fresh each day gives customers the best quality savoury. If the sausage rolls and pasties were kept hot after they had been baked, then they would be subject to VAT and the customer would have to be charged a higher price, in the same way that we charge VAT on our hot sandwiches which are kept in a heated cabinet and are subject to VAT.
What happens to your left over food?
We want our customers to have the freshest food possible, so we don’t carry over into the next day our sandwiches, savouries and some of our confectionery. We try to make sure there is enough food available for our customers right up until closing time, whilst at the same time we don’t bake too many savouries or make up too many sandwiches later in the day, to keep the amount of unsold food as low as possible. Where food that we can’t carry over is not sold, we have different arrangements across our shops:
- We aim to donate as much unsold food to charity as possible, including soup kitchens, food banks, and shelters for the homeless and vulnerable. The amount of unsold food that we have donated to good causes has increased sixteen-fold since 2013 and we have ambitious plans to grow this more in the years ahead.
- Where the technology is available, we send unsold food for “anaerobic digestion”, which is a new technology that converts food into an energy supply. This is something we are pursuing increasingly.
- Some of our unsold food is sent for composting.
- Almost all our unsold food is diverted AWAY from landfill.
If you are a good cause which would like to be considered for our food donation programme, please visit the dedicated page on our Foundation website to find out more.
Why can’t I get Stotties outside of the North East?
We’ve tried before to sell Stotties in other parts of the UK but found that there wasn't enough demand. We know that there are people from the NE living elsewhere who would love to be able to buy Stotties in other parts of the county but unfortunately demand outside of the North East is not high enough to make this viable.
What is a Stottie?
Stotties, a North East favourite! They’re a heavy dough, round flat bread, baked on the oven bottom and are between 6-8 inches wide. In some of our North East shops we sell them whole or we make sandwiches with them - like our famous cheese savoury stottie.
Is your chicken halal?
Like many brands in the food industry we use a range of suppliers, some of whom provide chicken that is compliant with the HFA. However, we can’t label this as Halal because we don’t provide separation in either our shops or our bakeries.
Do you have a Halal range?
Currently, we don’t offer a Halal range. We get requests for many specialist ranges such as gluten-free and Halal and the challenge for us at Greggs is that most of our shops are very small with limited display space so we try to offer food that will appeal to everyone. We are continuously looking at what our customers are asking for to offer the food you want from Greggs.
Do you use Hydrogenated Fat?
No. All Greggs brand products are free from hydrogenated fat.
Is your mayo pasteurised?
All of our mayonnaise is pasteurised and suitable for pregnant women. We’d always recommend you check with your doctor to ensure they’re comfortable for you to eat this.
Do you use Palm Oil?
When we do, we only ever use 100% sustainable Palm Oil in our food and drinks.
What does Gluten Free mean at Greggs?
Gluten free labelling legislation explains that “the statement ‘gluten-free’ may only be made where the food as sold to the final consumer contains no more than 20mg/kg of gluten”.
The claim can be used on products where gluten has been specifically removed and/or substituted with a non-gluten containing ingredient.
Greggs gluten free products are manufactured using recipes which are free from gluten and the manufacturing sites have strict gluten controls and testing regimes in place. Our shop teams have undergone gluten training, and there are gluten controls and a testing regime in place to manage cross contamination with gluten within our shops.
Do you use Free Range eggs?
All of the eggs and mayonnaise used in our sandwiches are free range and UK supplied. We hold the Good Egg Award from Compassion in World Farming, who highlighted Greggs as ‘a model for good practice’.
We insist on high standards of animal welfare from all of our suppliers. You can read our full Animal Welfare policy here.
I’ve noticed that prices have increased recently. Why?
We’ve reluctantly changed the price of some of our food with very minor increases on certain products, due to the significant increase in some ingredients costs since the start of the year, as well as significant increases in fuel and energy costs. We’ll always try to keep our prices at great value for you, so instead of increasing the price of all our range, we’ve only changed the price of certain products. We still believe that even with these minor increases, our food offers fantastic quality at great value.
Are you part of the Workfare scheme?
Greggs does not participate in any mandatory government scheme, however, we also do not criticise the schemes available.
We do offer a four-week work experience programme. This programme is entirely voluntary and is not restricted to young job centre plus candidates, but open to a number of disadvantaged groups of people whom we work with and have contact with. We ensure that where possible paid roles are offered upon completion by placing people in areas of the business where vacancies are likely to exist.
Our programme offers work placements to people who may struggle to succeed through normal application routes without the benefit of work experience.