Keeping our People Safe

Our commitment: We are committed to creating a great place to work.

Our people are the heart of our business and if they are happy, our customers are happy.  We listen, develop and reward our 20,000 colleagues, and as they thrive, so do we.

Making sure our people and customers are safe is our top priority. 

In 2015, we reduced reportable accidents in our supply chain by more than 30 per cent, exceeding our target.  In part, we achieved this through our 'near miss' programme which records potential hazards, raising awareness of areas of risk and encouraging our teams to take these seriously.  In 2015, there was an 80 per cent increase in reports of 'near misses' and a corresponding 28 per cent reduction in minor incidents.  Three of our 12 major sites had no reportable incidents.

Within our retail operations, we fell short of the ambitious target we had set ourselves but still delivered progress.  We began developing more engaging materials to help our shop teams to prioritise and improve health and safety performance, and held two health and safety awareness weeks.

Our people