Responsible Sourcing

We care about where our ingredients come from…

…because it’s important to us and our customers.

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Animal Welfare

We take great care to ensure that the animal products used in our recipes, such as meat, fish, eggs and diary are produced and delivered in a way that avoids the abuse or exploitation of animals.  For example, we only buy free range whole eggs and we are proud to have recieved the Good Egg award from Compassion in World Farming (CiWF) as a result.  Our wild caught Skipjack tuna is caught by pole and line fishing or by using methods without any Fish Aggregating Devices (known as FADs) and we source all of our prawns from MSC certified sustainable sources.  Also, we only use palm-derived fats and oils that are certified sustainable.

We measure our progress against the Business Benchmark on Farm Animal Welfare (BBFAW) which is the leading global measure of company performance on farm animal welfare.  As a result of our continuous commitment and approach, we are proud to have moved our rating from tier 5 to tier 2 over the last three years and be acknowledged by BBFAW for our leadership on farm animal welfare.

Click here to read our full Farm Animal Welfare Strategy (2017). 

Our partnership with Fairtrade

We are proud to be able to make a positive difference through our commitment to purchasing Fairtrade products.  By sourcing Fairtrade goods, we are able to support marginalised producers in developing countries by guaranteeing a minimum price and a Fairtrade premium.  This secure income allows producers to plan for a more sustainable future and also, in turn, support their local communities through investment in local schools, health care and infrastructure.

All the tea, coffee, hot chocolate, sugar sachets, orange juice and apple juice we sell are certified Fairtrade and we've recently added Fairtrade Peppermint Tea, Green Tea and soya milk to our hot drinks menu.  We were proud to be Fairtrade's high-street partner for Fairtade Fortnight 2017.

Food assurance

We ensure our products are made in a safe environment and meet our top-notch quality requirements.  We assess all of our suppliers against the British Retail Consortium (BRC) global standard for food safety to ensure the highest levels of food hygiene, safety and integrity in our supply chain and were proud to achieve top marks for v7.

Working with our suppliers

We look after our suppliers, making sure we pay our bills promptly, and pride ourselves on building long term relationships.  We expect the same high standards from them and have robust policies in place to encourage this.

Find out more about our policy on a number of key topics