Business Model

With ownership of our supply chain, multiple service channels for our customers and over 2,200 shops nationwide, we are in a unique position to make great tasting, freshly prepared food accessible to everyone. Our teams work tirelessly to provide our customers with great tasting food-on-the-go and the best experience, day in, day out.


Greggs business model


What we do

We are a modern food-on-the-go retailer providing a wide menu of food and drink choices wherever and whenever our customers need us.

In our own food manufacturing centres of excellence, we make great tasting, freshly prepared food that our customers can trust. We move products from our food manufacturing sites to our shops ourselves, which helps us to keep our prices as low as possible.


Where we operate

With around 2,200 shops, including 380 with franchise partners, our wholesale partnership, delivery and Click + Collect, we are available to serve customers wherever, whenever and however they choose.

We already have a strong presence in traditional towns and suburban locations, so will continue to focus on increasing our presence in locations where people travel, work and/or access by car.


What we offer

Greggs is a brand with universal appeal and we've been working hard to take Greggs to where our customers are, making sure our shops are open when they need them and that we offer modern, attractive shopping environments. We provide customers with fast and friendly service, fixing issues without a fuss and rewarding them for their loyalty