View our frequently asked questions below
We’re available Monday - Friday from 9.00am to 5.00pm.
Email us at firstname.lastname@example.org or call us on 0191 212 7624.
You can also write to us at Greggs plc, Greggs House, Quorum Business Park, Newcastle upon Tyne, NE12 8BU and we’ll aim to get back to you within ten working days.
Our current franchise offer works with partners in locations where it may be difficult to operate a company managed shop. These include motorway service areas, petrol filling stations, educational establishments and smaller high street convenience locations. Since our development, Greggs has evolved to meet the needs of the ever-changing retail environment and our franchise partners work with a clear set of policies and processes to ensure that wherever we operate, our customers can receive the same high quality products and service across all of our 2,300+ shops. We are currently looking for corporate partners, with the ability to deliver ten or more shops over a given period of development, and at this stage are unable to offer individual one-off franchise agreements. If this is of interest, then click here to complete the online enquiry.
Nutritional and allergen information is available, by recipe, in all of our shops.
Due to the way that we make, bake and transport all of our food we can’t guarantee that any cross contamination hasn’t occurred. Although every effort is made to try and prevent this from happening. There is an advice notice in every shop to explain this.
You can read our Nutritional and Allergen information here.
As some recipes vary by region, our nutritional information can differ from shop to shop. This means that the nutritional leaflet in our shops only contains information for recipes that represent the majority of our shops.
However, you can get nutritional and allergen information for any product from any shop – just contact the Customer Care Team we’ll be able to tell you straight away.
It is very common for retailers to have regional prices. This is because the costs of running a business can vary across different parts of the country and in certain locations, for example rent costs. We always keep our prices as low as possible for our customers.
We have to charge VAT if you wish to ‘eat in’ which we then pass over to HMRC. We also charge a little extra in our café shops as we provide additional services. We’ll always let you know by showing both the eat in and takeaway prices on our shelf tickets.
We sell savouries which are freshly baked in our shop ovens then put on the shelf to cool. We don’t keep our savouries in a heated environment, or use heat retaining packaging, or market them as hot, as they are simply freshly baked throughout the day then left to cool. As bakers we believe that baking our savouries fresh each day gives customers the best quality savoury. If the sausage rolls and pasties were kept hot after they had been baked, then they would be subject to VAT and the customer would have to be charged a higher price, in the same way that we charge VAT on our hot sandwiches which are kept in a heated cabinet and are subject to VAT.
We’ve been donating unsold food for a long time. Originally our bakeries would team up with large charities who would help distribute it to smaller organisations. This process remains in place, though we’ve also worked hard to increase the amount of unsold food donated by our shops and we currently support a network of 1,077 local good causes. In 2022, we redistributed 1,800 tonnes of unsold food through our Outlet shops. A share of the profits from the outlets, totalling £450,000, was then donated back into the communities we serve.
We’re no longer taking new applications for end-of-day food donation partners, but we continue to identify regions where our shops could support a local charitable collection. To find out more or nominate an organisation visit: https://www.greggsfoundation.org.uk/unsold-food-donations.
Stotties, a North East favourite! They’re a heavy dough, round flat bread, baked on the oven bottom and are between 6-8 inches wide. In some of our North East shops we sell them whole or we make sandwiches with them - like our famous cheese savoury stottie.
We’ve tried before to sell Stotties in other parts of the UK but found that there wasn't enough demand. We know that there are people from the NE living elsewhere who would love to be able to buy Stotties in other parts of the county but unfortunately demand outside of the North East is not high enough to make this viable.
Like many brands in the food industry we use a range of suppliers, some of whom provide chicken that is compliant with the HFA. However, we can’t label this as Halal because we don’t provide separation in either our shops or our bakeries.
Currently, we don’t offer a Halal range. We get requests for many specialist ranges such as gluten-free and Halal and the challenge for us at Greggs is that most of our shops are very small with limited display space so we try to offer food that will appeal to everyone. We are continuously looking at what our customers are asking for to offer the food you want from Greggs.
All of our mayonnaise is pasteurised and suitable for pregnant women. We’d always recommend you check with your doctor to ensure they’re comfortable for you to eat this.
When we do, we only only ever use 100% sustainable Palm Oil ingredients in our food and drinks and we are proud members of the Roundtable on Sustainable Palm Oil (RSPO).
Gluten free labelling legislation explains that “the statement ‘gluten-free’ may only be made where the food as sold to the final consumer contains no more than 20mg/kg of gluten”.
All of the eggs and mayonnaise used in our sandwiches are free range and UK supplied. We hold the Good Egg Award from Compassion in World Farming, who highlighted Greggs as ‘a model for good practice’.
We insist on high standards of animal welfare from all of our suppliers. You can read our full Animal Welfare policy here.
We're committed to offering our customers great quality food that delivers the best possible value for money, but like many retailers we're having to manage the pressure of rising prices across our supply chain. While we’ll always look to absorb costs wherever we can, we’ve had to make some small price increases to a number of products across our range.
While Greggs does not participate in any mandatory government scheme; we do have a number of other programmes in place to recruit and train accordingly, which sit under the banner of ‘Fresh Start’. We know the passion and energy for work that comes from people who are given an opportunity to kick-start their careers or to turn their lives around. We believe in giving people a 'fresh start' and offer programmes to support ex-military, formerly long-term unemployed and ex-offenders. We ensure that where possible, paid roles are offered upon completion by placing people in areas of the business where vacancies are likely to exist. If you would like any more information about our programmes, or find out how you could get a 'fresh start' with Greggs, please get in touch at: email@example.com
We care about where our ingredients come from and take great care to ensure that the animal products used in our recipes are produced in a way that avoids the abuse or exploitation of animals. For example, we only buy free-range whole and liquid eggs, and we are proud to have received Compassion in World Farming's Good Egg award and our tuna is caught by pole and line fishing or by using methods without any Fish Aggregating Devices. Animal welfare is a top business priority at Greggs and to this end, we measure our progress against the Business Benchmark on Farm Animal Welfare (BBFAW). We're proud to have moved our rating from Tier 5 to Tier 2 and work hard to drive continuous improvement throughout our supply chain. You can read our Farm Animal Welfare Strategy here.